Mailbox Rules
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In order to keep our mail servers efficient, we need to apply the following restrictions to your mailbox:

1. Any mail that has not been retrieved (downloaded) from our mail server after 40 days, will be deleted unless you have stored the mail on a folder you have created on the DigiServ™ Technologies cc Message Centre;
   
   
2. No new mail will be delivered to your mailbox if the size of your mailbox exceeds 10 Megabytes of information unless you have purchased additional mailbox capacity, in which case no new mail will be delivered to your mailbox only if the size of your mailbox exceeds the amount of the increased capacity;
   
   
3. Subject to any other technical limitations, DigiServ™ Technologies cc restricts the size of an individual e-mail, sent or received, to 10Mb per e-mail on our USA servers and 5Mb on our South African servers.
   
   
4. If you make use of a mailing list, the number of recipients may not exceed 25 per email. Mailing Lists which exceeds 250 members may only be sent during off-peak hours to reduce the load on our mail servers (1AM - 6 AM CAT). Any account found to abuse this rule will be placed on hold for Network Abuse.
   
   
5. Abuse of SMTP Mail Server: We do not allow clients to send more than 150 e-mails per hour. If you do send more than 150 e-mails at any time during the day/night, your account will be temporarily placed on hold until 1 hour has expired.
   
   
6. DigiServ™ Technologies cc reserves the right to reclaim your e-mail address during the course of your subscription should DigiServ™ Technologies cc, in its sole discretion, deem this necessary.
   
   
7. DigiServ™ Technologies cc shall be entitled to take such steps to fight spam / junk-mail / unsolicited mail / viruses as DigiServ™ Technologies cc may deem necessary and/or appropriate from time to time, including (without being limited to) not delivering any mail which DigiServ™ Technologies cc, in its sole discretion, suspects of being or containing spam / junk-mail / unsolicited mail / viruses.
   
   
8. The use of catch-alls on mail accounts hosted with us are not allowed. Default catch-all accounts are disabled by default and cannot be re-activated.
   
   
9. Upon cancellation of your subscription you will lose and DigiServ™ Technologies cc will re-claim your username and e-mail address. 14 days after termination of your DigiServ™ Technologies cc subscription, DigiServ™ Technologies cc may re-issue your username and e-mail address to a new subscriber. Be sure to inform everyone so that they do not inadvertently send e-mail intended for you to the new subscriber.
   
   
10. You agree that DigiServ™ Technologies cc shall not be liable to you or any third party in respect of any loss or damage howsoever caused by or arising from the implementation by DigiServ™ Technologies cc of the mailbox rules, as set out above. This exclusion of liability of DigiServ™ Technologies cc for loss or damage will include (but is not necessarily limited to):
    
    
11. Loss or damage caused by negligent acts of DigiServ™ Technologies cc and any acts of DigiServ™ Technologies cc’s employees;
    
    
12. Any direct, consequential, incidental, indirect or special loss or damage flowing from business interruption, loss of business information, loss of data or any other cause;
    
    
13. Any loss or damage, regardless of whether a claim for such loss or damage is based on breach of contract, delict, breach of implied warranties or otherwise; and
    
    
14. any loss or damage, whether it could have been foreseen or not.
    
    
15. DigiServ™ Technologies cc reserves the right to change the above rules at any time.
    
    
16. You acknowledge and agree that by using and accessing the DigiServ™ Technologies cc mail service you will become bound to the then current version of these rules (the "current version") and, unless stated otherwise in the current version, all previous versions will be superseded by the current version.
    
    
17. You will be responsible for reviewing the then current version each time you use the DigiServ™ Technologies cc mail service.
    
    
18. Without derogating from the afore going, and without imposing any obligation on DigiServ™ Technologies cc whatsoever, DigiServ™ Technologies cc reserves the right to give you notification of amendments of the these rules either by e-mail or by posting a notice on the DigiServ™ Technologies cc Notice Board. On notification of the existence of the amended rules, you will be obliged to visit the legal section of the DigiServ™ Technologies cc website and view the then current version.
    
    
19. A certificate signed by DigiServ™ Technologies cc (or by one of DigiServ™ Technologies cc's directors, whose appointment, qualification and authority need not be proved) will be prima facie proof of the date of publication and content of the current version and all previous versions of the rules.
    

Important Note:

There is a 150 hourly email limit per domain this limit is also applied towards mailman. If you send over this amount in any hour most of the e-mails will bounce back with a undeliverable error.

Many of our servers have a 60 pop checks per hour limit per domain.  If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. To prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

Any mailing list larger than 1,000 will require a dedicated hosting solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

Mailing Lists Rules

1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.  We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend phplist which can be found in your control panel under fantastico. If you do not throttle and you try sending let's say 500 emails the server will try sending all 500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server.

2. Any mailing list over 250 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 6 am central african time Monday-Friday.

3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care how you justify it. This is spam and will result in termination of the offending account.

4. Any unsolicited e-mail being sent will result in termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail.

5. Any mailling list MUST comply with the Electronic Communications and Transactions Act, 2002.
This can be found at: http://www.gov.za/gazette/acts/2002/a25-02.pdf

Autoresponders:

We encourage all users not to use auto-responders if possible. Auto-responders automatically reply with a custom response to one or every incoming message depending on how they're configured. The problem is that responses get sent back to spammers as well, letting them know the account is a valid account, and resulting in more spam being sent to that account. The same rule applies to catch-all accounts which are havens for spammers to send to anything@domain.com and it be caught by the catch-all account.